Choose a web design agency by how well its process fits your project, not only by the visual style of its portfolio. Ask what the agency contributed to examples it shows and whether the work involved similar content, stakeholders or functionality.

A practical approach

A useful discussion should reveal how decisions are made and how problems are handled. Ask who will communicate with your team, how feedback is collected and what happens after launch. Check whether the proposed approach is understandable enough for your staff to maintain the result.

Your checklist

  • Review a relevant project and ask about its constraints.
  • Confirm who owns accounts, design files and source code.
  • Ask how scope changes and support requests are priced.

For example

A company with weekly content changes needs a different handover from a business with a stable brochure site. Ask the agency to demonstrate the editing workflow your staff will actually use, not just the finished homepage.

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