Working with an offshore agency can broaden your options, but the collaboration needs clear ownership. Before discussing visual concepts, agree who approves decisions, where project information lives and how urgent issues will be escalated. Distance makes ambiguous responsibilities harder to resolve.
A practical approach
Ask for a written process that fits your organisation’s working hours. Separate routine feedback from decisions that require a live conversation. Make the website’s intended markets explicit so that currency, language and contact conventions are considered during planning.
Your checklist
- Name a client decision-maker and an agency contact.
- Agree a shared feedback format and response expectations.
- Confirm account ownership and delivery requirements in writing.
For example
A client in another time zone can leave annotated feedback at the end of its day. The agency can respond during its own workday, with the next call reserved for unresolved decisions rather than a page-by-page recap.
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