Remote website work needs a reliable place for decisions. When comments are spread across email, calls and chat, a team can implement conflicting requests without realising it. Choose one project record and keep approved decisions there.
A practical approach
Distinguish observations from instructions. A comment such as the page feels busy needs discussion; remove the secondary banner is an actionable request. Ask reviewers to explain the customer problem behind their feedback so the design team can suggest a suitable response.
Your checklist
- Use one issue or comment thread for each decision.
- Summarise calls with owners and next actions.
- Label work clearly as draft, awaiting review or approved.
For example
If a sales lead requests more detail and a director requests a shorter page, record both aims. A revised content hierarchy may satisfy them together, but only if the conflict is visible to the person responsible for approval.
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